Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request service, including:

• Name, phone number, and email address
• Service address (where work is to be performed)
• Vehicle make, model, and garage door specifications relevant to the service
• Payment information collected at the time of service
• Call recordings (when you call our business number) and form submissions from this website

We also automatically collect technical information when you visit this website, including IP address, browser type, device type, and pages visited, via Google Analytics 4 (GA4) and Google Tag Manager (GTM).

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and complete garage door services you request
• Send appointment confirmations, technician arrival notices, and follow-up communications
• Process payments and maintain business records
• Track marketing attribution (which search or ad led you to contact us) so we can measure and improve our advertising
• Improve our website and service through analytics
• Comply with legal obligations

3. Call Tracking and Recording

Calls to our business number are routed through CallRail, a third-party call tracking service. CallRail may record calls for quality assurance and marketing attribution. The dynamic number inserted on this website (visible in the header and call-to-action buttons) is a tracking number that connects to our main business line. By calling this number, you consent to call recording and tracking. Recordings are retained for a limited period and are accessible only to authorized personnel.

4. Cookies and Tracking Technologies

This website uses cookies and similar technologies through:

• Google Analytics 4 (GA4) — anonymous usage analytics
• Google Tag Manager (GTM) — tag management
• CallRail — call tracking and dynamic number insertion

You can disable cookies in your browser settings; some website features may not work correctly if you do.

5. Sharing Your Information

We do not sell your personal information. We share information only with:

• Service technicians and contractors who perform work on our behalf
• Payment processors (Stripe, Square, or similar) to process transactions
• Analytics and marketing platforms (Google, CallRail) for the purposes described above
• Law enforcement or regulators when required by law

6. Data Retention

We retain service records for a minimum of 7 years for tax and warranty purposes. Call recordings and marketing analytics are retained for shorter periods (typically 12-24 months) per our internal data lifecycle policy. You may request deletion of your information at any time, subject to our legal retention obligations.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Disable cookies in your browser

To exercise any of these rights, contact us at (281) 906 4783 or write to us at the address above.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

9. Security

We use industry-standard security measures to protect your information, including HTTPS encryption, access controls, and secure payment processing. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Lemus Garage Door Service
14806 Payette Dr
Houston, TX 77040
Phone: (281) 906 4783